Brows | Frequently Asked Questions
How long does HD Brows take?
The HD Brows treatment takes around 45 minutes but we would suggest allowing around an hour for the treatment.
In a rush? As HD Brows Master Stylists, we also offer an express treatment which takes up to 30 minutes.
How long do HD Brows last?
The effects of the treatment usually last around 4-6 weeks, however this can vary depending on your hair growth and how well it hold the tint.
After your first few treatments we will be able to recommend how often you should be having the treatment done.
I have sparse brows, can I still get HD Brows?
Hope is not lost! As expert brow stylists, we will work with you on a re-growth programme to achieve the perfect brow shape for you.
In the meantime, you can ‘fake it to make it’ with a little make up application, demonstrated by your brow stylist. Use HD Brows Lash & Brow Booster or Brow Maximiser to encourage and improve hair growth, apply twice a day to see the best results.
What’s the difference between HD Brows and microblading?
HD Brows uses various hair removal techniques to create your desired brow shape lasting around 4-6 weeks and costs £34 – £45.
Microblading is a semi-permanent technique that sits under the tattooing family.
Pigment is implanted into the skin with a fine needle to create the look of hair strokes. Microblading typically lasts around 1-3 years and starts at approx £500.
Is HD Brows semi-permanent?
We do use permanent tint on the brows during the treatment, the lasting effects of this vary depending on skin type, routine etc. Results of the HD Brows treatment typically last around 4-6 weeks.
Can I get HD Brows at home?
As Master HD Brow Stylists, we are trained to the highest level, have completed an intensive course and provided numerous case studies before being allowed to offer this luxury treatment in salon, therefore the treatment can’t be done by anyone who hasn’t been officially trained.
You can keep your brows looking fresh between treatments at home by using the HD Brows make up range.
How many HD Brows treatments do I need to achieve my desired shape?
It can take anywhere from 2- 20 treatments. But does completely depend on the amount of hair you have to begin with. Some clients can achieve their desired shape after just one treatment.
Your brow stylist will be able to advice how many treatments they recommend to give you the brows you eventually want during your first consultation.
How old do I need to be to get HD Brows?
Due to EU law, you can’t have your brows tinted under the age of 16 – don’t worry, you can still have the treatment done from the age of 13 with parental consent however we would just need to skip the tinting stage.
Do I need to do a patch test?
Yes as a first time client, if 6 months has lapsed since your last appointment or there have been any changes in your health or medication (COVID or the COVID vaccine are classed as a medical change), you are required to book your patch test online for no later than 48 hours before and within 2 weeks of your brow service to minimise any risk of reactions.
What’s the difference between a HD Brows Stylist and a Pro or Master Stylist?
HD Brows Stylists have undergone intensive training to ensure they’re in line with their high quality brow standards.
Pro Stylists have attended further training to work on more advanced hair removal techniques. Master Stylists are trained to the highest level possible, they have attended even further training and can also offer brow lightening, the express HD Brows treatment and even facial hair removal.
Elite Stylists are HD Brows Trainers, and work for Team HD training the nation to offer the UK’s No.1 brow treatment.
Does Lamination include HD Brows?
Brow Lamination also includes tinting, waxing, threading and tweezing. The difference is we finish with some nourishing oil that is left on overnight, rather than makeup as we do in a HD Brow treatment.
I’m pregnant, can I still get my brows done?
We totally understand that Mamas-To-Be want to look their best just as much as anyone else! You can still have the HD Brows treatment when you’re pregnant/breastfeeding (yay!) but we would need to skip the tint.
In effect from the 2nd May 2017, the HD Brows tinting policy is that clients under the age of 16, and clients who are pregnant or breastfeeding cannot be tinted as part of the HD Brows treatment.
There are products your brow stylist will use instead, such as the HD Brows Colourfix to give a freshly tinted look, and we’ll show you how to use these products at home to help recreate that same look, without the risk.
Brow Lamination cannot be carried out at all during pregnancy/ breastfeeding.
For the time being, we would recommend either HD Brows (minus the tint) or HD Express. You can find more information about the different types of Brow treatments available at A-List Beauty here.
Hair Removal | Frequently Asked Questions
How long does the hair need to be?
You will need to grow your hair for at least 4-6 weeks before a wax it should be about the length of a grain of rice/ 1/4 inch long. If you don’t leave it that long- we will know and you will be wasting your own time and money. hang tough and let it grow!
If your hair is any longer, you may feel some discomfort when the wax is applied, but you can help yourself by trimming to roughly 1/4 inch long before your appointment to minimise this.
How long will the results last?
If you don’t usually wax, your hairs will grow back slower than usual for the first couple of weeks. after this- your hair growth may speed up again.
After repeated wax treatments your hairs will appear finer, softer and sparser. this is not permanent but will last while you are having regular waxes and not shaving.
How often should I be waxed?
Every 4-6 weeks ideally, but this depends on how fast your hair grows. Everyone is different. Most of our clients like to come every 4 weeks to ensure that clean, smooth and sexy feeling all the time- some can last for 6 weeks. after time you may find you can go longer in-between waxes.
Why get waxed?
You won’t get that horrible stubbly, rough feeling you get after shaving nor does it damage the skin in any way like those foul smelling hair removal creams!
Waxing is good for men and woman of all ages. Being waxed before a holiday is also a great idea. Who wants to be sitting around the pool looking like a yeti!
A lot of younger girls love to have Bikini waxes as the “Boyfriend loves it” wink wink!
Will it hurt?
Everyone feels and handles pain differently so if you do experience any- it will be for a matter of seconds. That’s it!
It stings but only for a few seconds while the wax is being removed. It is very tolerable and avoiding too much caffeine, visiting during the time of your month and coming when rested and not too stressed helps too.
You can take a couple of painkillers around an hour before the treatment if you are concerned about pain.
Conquer the fear!
I’ve never had an intimate wax before, which one should I choose?
There are four different types of bikini wax styles to choose from at A-List Beauty. If you’re not sure which you want to start with, you can read up on the different bikini wax styles beforehand in detail here and choose which one is best for you.
What wax do you use?
The best wax on the market of course! I use “Kim Lawless Cockney Rebel’ wax for Bikini waxing which is one of the highest quality waxes developed by The Wax Queen herself. This hot/ hard wax can be used on all hair types and helps to minimise the breakage of hair, making sure it’s fully removed from the root, with no after-sting and reducing ingrown hairs giving you the most gentle and comfortable wax possible.
How can I make it more comfortable?
It is a fact that shaved hair is much tougher and stronger than waxed hair which will make it more painful.
Step away from the razor! You can help yourself by trimming the hair before you come to about ½ an inch or the length of a grain of rice. The longer the hair the more painful it will be.
The first time is always the worst but after that it gets much better.
What if I am on my period?
It’s absolutely fine to still get waxed whilst on your period (lots of people do all the time) – just make sure you shower beforehand & pop a fresh tampon in making sure the string is tucked in, or even better a menstrual cup if you use them. You can just be a bit more sensitive when on your period, so you could take some paracetamol an hour before your appointment if you are concerned about that.
As intimate waxing is my speciality and Hollywoods are my most popular service, (and have been for the past 12+ years), I’m sure you can imagine I come across this a lot! Most of my clients visit every 4-6 weeks for intimate waxing services – so you’re not the only one and it’s never been a problem.
After Care
Tight clothing
What you should do after 48hrs:-
What to look out for:-
Your skin may be pink or raised for several hours following your waxing, but this is normal. If any spots or rashes persist for more than a week, or become infected, you should see your GP.
Why come to A-List Beauty?
Girls if you are having an intimate wax (E.g. Hollywood, Brazilian or G-string) you will need to strip off from the waist down.
If you are going for a wax make sure you are going somewhere reputable. A fully qualified Beauty Therapist at a trustworthy salon. As with anything, if it seems too good to be true, it probably is. If you’re paying £10 for a Brazilian at the place over the road, you’re going to get exactly what you pay for.
They just have bad technique and could cause serious damage to your private parts! Read the reviews from our existing clients- they speak for themselves.
When should I exfoliate before a wax?
Gently exfoliate your skin a day or two before waxing, but skip harsh scrubs the day of your waxing appointment. Exfoliation helps wax grab hair and not skin, but it can also over-sensitise the skin, so lighter is better.
A rough washcloth such as A-List Beauty Exfoliating Washcloth is perfect for gentle exfoliation, but don’t scrub too hard.
I’m pregnant, can I still get waxed?
Hormonal changes and extra blood flowing to your skin (especially your pubic area) can make you more sensitive to pain, just something to bear in mind….
But if waxing is usually your hair removal method of choice, then you’re fine to keep going as normal during pregnancy.
If you are new to waxing, you can be waxed after your 12 week check-up and have had the go-ahead by your midwife or GP.
WAXING AFTER A C-SECTION
As long as the scar has completely closed and there are no scabs, it’s fine to wax after a C-section. It usually heals around 6-8 weeks after.
I am going on holiday / have a special occasion coming up when should I book my wax for?
Before any holidays or special events, you should have at least 2-3 waxing treatments (about 4-6 weeks apart from each other).
Try to book your holiday appointment 48 hours before you go to give your pores time to close up and any redness to calm down.
The sunnier weather in hotter climates can irritate just-waxed skin, especially around intimate areas, so it’s best to wax a couple of days in advance. Plus, salty sea water and public pools can aggravate freshly waxed underarms, legs and bikini lines.
Do you wax men?
Our salon welcomes all genders but please note we are only trained to wax vulvas.
What should I avoid pre treatment?
For a full list of waxing pre-care advice click here.
Is having a hollywood wax embarrassing?
It’s totally normal to feel embarrassed or nervous about your first wax, but ladies please remember we are professional waxing specialists. We wax body parts every single working day and have done for a very long time!
If it isn’t enough coming from us, our existing clients explain how comfortable they feel during their visits with us via our Google, Facebook & Next Door reviews. Feel free to take a peak!
I feel really self conscious...
Girls, please don’t let body confidence issues affect your decision to get waxed. Everyone feels a bit self-conscious, especially the first few times and Hannah knows from 20 years in the industry that this is the main reason you have been putting it off. But we’re here to tell you…
WE DO NOT CARE care what shape or size you are! Cellulite, stretch marks and mummy tummies are all NORMAL.
If you want a Hollywood/ Brazilian then yes you do have to strip off from the waist down, but please don’t let this stop you… it’s what we do all day every day. We’ve seen it all and do not judge.
We will be focused on one thing: getting you as smooth as possible with the least amount of discomfort.
I’m almost convinced. Do you have testimonials?
HD Brow Patch Testing | Frequently Asked Questions
HD BROWS® Patch Testing Policy
Patch test instructions
As a first time customer, if 6 months has passed since your last patch test or there have been any changes in your health or medication, a patch test is compulsory. This is to ensure your safety. Wax patch tests are optional. HD brows patch tests must be applied 48 hours before your first treatment and left on for me to check. I will not be able to tint if I can’t see it on you.
All patch tests must be booked online. Failure to do so may result in the cancellation of your booking. More information is provided via email upon booking. Please email hannah@alistbeautytherapy.co.uk if you are unsure when your last patch test was.
Pregnancy, breastfeeding & under 16’s
If any of these apply to you, you cannot be tint, therefore a patch test is not needed. However I can still use and recommend products that you can use in-between your appointments and your eyebrows will still look great 🙂
Reaction to patch test.
If you find that you have reacted to the patch test, it is your responsibility to let me know asap and rinse the area immediately. If you fail to inform me of this beforehand and go ahead with the treatment, I am no longer liable for any reaction that took place. As per my insurance policy, I am required to take reasonable steps to prevent this i.e. do the patch test. On the other hand, if you do let me know about the reaction I am able to adapt the treatment to suit your sensitivity and skip the tint. If then you choose that you do not want to go ahead with the treatment at all – the 50% deposit will be retained and remain non-refundable.
Post Lockdown Patch Testing
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Tint Patch Testing instructions
IT IS MANDATORY FOR A HD BROWS PATCH TEST TO BE CARRIED OUT ON EVERY NEW CLIENT, 48 HOURS BEFORE EVERY TREATMENT.
How do I receive the patch test?
Patch tests are to be booked online at the time of booking your appointment for no later than 48 hours before your appointment. Click here to book.
At the appointment, I will check the patch test for signs of a reaction and remove using the wax when testing the heat.
What does the patch test do?
The HD Brows patch test is the only practical aid used to identify potential hypersensitivity to the tints.
This patch test delivers a small amount of PPD and Resorcinol to the surface of the skin.
A reaction should occur within 48 hours if sensitivity is present, if you suspect a reaction has occurred, the patch test must be immediately removed (using sticky tape) and medical advice sought.
Even if only a slight reaction occurs, I will not tint your brows.
Is the tint patch test 100% guaranteed to identify an allergy?
No, even if you have a negative result to the patch test this is no guarantee that a reaction will not occur during or after the treatment, that is an informed risk that customers choose to take when undergoing the HD Brows treatment.
The HD Brows patch test checks for sensitivity to PPD and Resorcinol only, it will not identify customers who are sensitive to any other ingredients found in tints and dyes.
Some of the patch test has come off before the treatment, will it still work?
Although customers must not remove or wash off the patch test before their treatment (unless a reaction occurs), small amounts of fracturing (when sections of the test flake away from the skin) during the 48 hour period is normal.
The PPD should still be absorbed by the skin, therefore not skewing the results.
If most of the test has fractured or if there is any doubt that the test has not worked, I will skip the tint for that treatment and test again 48 hours before their next treatment.
I have had an allergic reaction to other tints/ dyes/ henna previously, should I be tested to see if I can have the HD Brows tint?
NO! If you have ever been exposed to Black Henna in the past, you must also never be patch test or tinted due to Black Henna containing such large amounts of PPD that you’re likely to react with further exposure.
Can I re-dye my brows in-between treatments and would I need another patch test?
Manufacturer’s guidelines for use of the HD Brows Dye prohibit re-dyeing of the brows until a minimum of 4 weeks has passed.
This is to prevent over-exposure and minimize the risk of reactions for the customer.
Hair Removal Patch Testing | Frequently Asked Questions
WAX PATCH TEST: Elective
Wax tests are optional and can be refused by yourself. If you would like one simply click here to book online. If you do choose to have a wax test, it must be carried out no later than 48 hours before but within 2 weeks of your appointment.
Appointment | Frequently Asked Questions
Where are you based?
We are based in West Kirby, Wirral. The full address is given upon booking due to being a home salon. The salon is about a 20-minute walk from West Kirby train station.
Do you have parking available?
Yes! There is free street parking and you can usually park right outside.
Consultation Forms
Before your first appointment, you will receive a Medical Record and Treatment Consent form via email upon booking. This information is required for your health and safety.
It may be necessary for you to consult your GP before treatment can be given. If there are any changes to any medication you are taking (orally or topically) then I need to know as this could affect your treatment therefore you will also be required to complete a short Medical Record and Treatment Consent Update form within the 72 hours prior to each future appointment aswell.
Failure to complete these forms may result in the cancellation of your appointment.
This will be treated with the strictest confidence and in line with GDPR and your personal details will not be shared with anyone.
Can I move my appointment online?
Yes! If you need to move an existing appointment, just head to the Existing clients page on our website (with more than 48 hours notice) and you can do so from there.
How far in advance can I book?
Appointments are pre-bookable online for up to 6 weeks in advance and are exactly as you can see most up-to-date there.
If there is nothing available, we suggest you add yourself to our waitlist by clicking here and you’ll automatically be notified via email (and given priority to book) when an appointment becomes available during the timeframe you have selected.
Which payment methods do you accept?
Payment can be made via cash or card.
Client and personal safety is always my #1 priority In the salon. With that in mind, I require that all guests follow our health and safety policies.
Cancellation Policy
In order to continue providing the best possible scheduling options to our clients, we require 48 hours’ notice should you need to cancel or reschedule your visit with us. You will be charged 50% of the estimated total for booked services and this is payable before another appointment can be accepted.
For your convenience, you can move/ cancel appointments (with the required notice) yourself 24 hours a day via my website. If you have any issues doing this, contact us via email at hannah@alistbeautytherapy.co.uk.
As a courtesy, you’ll always receive both a text and email appointment reminder 72 hours in advance of your visit.
If you reschedule your appointment 3 consecutive times, a non-refundable deposit of £25 is required before another appointment can be scheduled.
No Show Policy
Clients who NO SHOW with no communication before the time of their appointment will be required to pay a rebooking fee of 100% of that missed service. This charge will be automatically billed to your credit card on file.
For your convenience, you can move/ cancel appointments (with the required notice) yourself 24 hours a day via our website. If you have any issues doing this, contact us via email at hannah@alistbeautytherapy.co.uk. As a courtesy, you’ll always receive both a text and email appointment reminder 72 hours in advance of your visit.
Please note, we are generally booked up for three or more weeks so you will likely have to wait some time to get scheduled back on our calendar.
Arrival Time
Please arrive promptly for your treatment at your appointment time only. Your appointment will be carried out at our home salon where there is no waiting area, therefore we are unable to accommodate you until your appointment time.
Late Policy
In order to continue providing the best possible service to my clients, I will not allow any clients’ late arrival to affect another client in my business.
If you arrive to the salon more than 5 minutes past your scheduled appointment start time, we may not be able to complete all of your services scheduled for the day.
If you have multiple services booked, you can choose to eliminate part of a service. However, the cancellation policy will be in effect for those services and the cancellation fee will be imposed, representing £25 of those booked services.
Should you arrive more than 15 minutes late, we will not be able to complete your services and the cancellation fees will apply to all scheduled services.
This policy allows me to always have plenty of time to serve my guests thoroughly and will ensure I am always running on time for you at each visit.
Multiple Service Policy
Multiple service bookings have their own policy. If you cancel or re-schedule bookings longer than 90 mins, this will need to be no later than 72 hours before your scheduled appointment time or your full deposit will be retained by A-List Beauty as payment for the time we held for you. The deposit would then become non-transferable and non-refundable. You will need to pay an additional deposit to schedule a new appointment.
Multiple Service Payment Policy
A credit card is required to secure an appointment. A 50% booking charge will be applied at the time of booking which will be applied towards selected multiple services booked. If you do not arrive for your appointment or cancel within 48 hours of your scheduled visit, this booking fee will be retained by A-List Beauty and held as a cancellation fee. No service credit will be provided in this scenario. The full rate of the services agreed upon is due at the time of service completion. We accept payments in the form of cash or card only. If you are unable to pay for the services in full using either method, your lack of payment will be reported to the police within 24 hours of your visit.
Consultation Forms
Before your first appointment, you will receive a ‘Treatment and Medical Consent form’ via email upon booking and a client ‘Customise your visit & medical update’ form 48 hours prior to your treatment. This information is required for your health and safety.
It may be necessary for you to consult your GP before treatment can be given. If there are any changes to any medication you are taking (orally or topically) then we need to know as this could affect your treatment.
Failure to complete this may result in the cancellation of your appointment.
This will be treated with the strictest confidence and in line with GDPR and your personal details will not be shared with anyone.
Patch Testing Policy
A patch test is required for all new clients for HD Brows, Brow lamination and lash tinting treatments, also if 6 months have passed since your last appointment or if there have been any changes in your health or medication (this includes the COVID vaccine or vaccines of any kind).
Wax patch tests are optional.
All patch tests must be booked online. Failure to do so may result in the cancellation of your booking.
In effect from the 2nd May 2017, HD Brows tinting policy is that clients under the age of 16, and clients who are pregnant or breastfeeding should not be tinted as part of the HD Brows treatment. All other parts of the HD Brows treatment can be completed, the manufacturers of the product just advise to skip the tinting stage.
Child Safety Policy
We love children, but a salon is not the safest place for little ones, since breakables, hot equipment, sharp objects and chemicals are in regular use. Due to safety considerations and limited space, we are unable to accommodate anyone else in the room aside from the person having the treatment as we do not have a separate waiting area. The only exception is in the case that an under 16 is having a treatment, in which case a chaperone is required. You must be a minimum of 13 years old to have a brow treatment. In an effort to keep appointments relaxing, enjoyable and distraction-free for everyone, we ask that you please make childcare arrangements prior to your appointment.
Retail Return Policy
Should you make a retail purchase that you are unsatisfied with, I will accept retail exchanges at full credit for 30 days from your initial purchase. Retail purchase refunds are not available. I will exchange your purchased product for another product that I believe is better suited to meet your needs and goals. Products brought to the salon for an exchange between 30 – 90 days after purchase will be eligible for a 50% exchange credit. Shipping fees are non-refundable for any products that were shipped to you directly by our salon.
Full product t&c’s can be found here
Re-do Policy
We strive to offer our clients the highest level of customer satisfaction. If you are having challenges in the treatment area after any services with us, let us know within 7 days of your visit. If after reviewing the consultation form we completed together, we can see that we missed the mark in the execution of your services, we’re happy to correct the issue with no additional charge.
Every effort will be made to get you back into the salon within 7 days of your request. Please note that if you do not notify us within 7 days of your dissatisfaction, the redo policy becomes null and void and any requested changes will be billed according to our service menu and pricing.
Pricing
I reserve the right to alter, modify and amend my prices/packages without prior notice.
Medical & Safety Exception Clause
Should I need to cancel an appointment due to unexpected illness, unsafe weather conditions, power outages, or other force majeure events with less than 48 hours’ notice, a service credit in the amount of £20 will be added to your guest profile and applied at your next visit. I will make every attempt to reschedule you back on my calendar within 10 days of the missed appointment.
Should you need to cancel your appointment due to unexpected illness, unsafe weather conditions, power outages, or other force majeure events with less than 48 hours’ notice, the cancellation policy above applies as I will not be able to fill your booking in time, which causes a financial hardship on me and my family. The way to avoid these charges is to be sure you arrive on time or cancel your appointment with more than 48 hours’ notice. I will honour 50% off your next identical service and do all we can to reschedule your appointment in a timely manner.
Here at A-List Beauty, we understand that accidents and emergencies happen that prevent 48-hour notice for cancelling or rescheduling your appointment. Salon members are given one (1) grace appointment a year for last-minute scheduling changes, cancellations, or no-shows.